Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you must inform us
SH Distribution GmbH
Antonstr. 3
09337 Hohenstein-Ernstthal
Germany
Email: info@shdis.com
You must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. by post or e-mail).
Consequences of the revocation
If you cancel this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs arising from your choice of a delivery method other than our standard delivery option), without undue delay and at the latest within fourteen days from the day on which we receive your cancellation notice.
For this refund, we will use the same payment method you used for the original transaction, unless we have expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this refund.
We may refuse reimbursement until we have received the goods back complete, undamaged and in their original packaging, or until you have provided proof that you have returned the goods – whichever is the earlier.
Return of goods
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract.
The goods must be returned complete, undamaged and in their original packaging.
You will bear the direct costs of the return yourself, unless the return has been agreed upon beforehand with our customer support (e.g. in the case of a product defect or a desired exchange for a new device).
Only in these cases will we provide you with a free return label.
Sample cancellation form
(If you wish to cancel the contract, please fill out this form and return it.)
To
SH Distribution GmbH
Antonstr. 3
09337 Hohenstein-Ernstthal
Germany
Email: info@shdis.com
I/We ( ) hereby revoke the contract concluded by me/us ( ) for the purchase of the following goods ( ) / the provision of the following service ( ):
Ordered on ( ) / received on ( ): __________________________
Consumer name(s): ______________________________
Address of the consumer(s): __________________________
Signature of the consumer(s) (only for notifications on paper):
Date: ____________________
(*) Delete as appropriate.