Shipping and Payment
We ship worldwide. Unless otherwise agreed, all shipments are made directly from our warehouse in Hohenstein-Ernstthal, Germany .
1. Shipping service provider
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Germany: GLS
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Within the EU (EU 1) – Netherlands, Czech Republic, Austria, Belgium, Luxembourg: GLS
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Within the EU (EU 2) – Bulgaria, Slovakia, France, Poland, Hungary, Slovenia, Romania: DHL
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Rest of Europe & other countries: DHL World
2. Shipping costs
Shipping costs are a flat rate and independent of weight or dimensions. They include freight, packaging materials, and packaging labor.
| region | Countries | Shipping costs (EUR) | Shipping service provider |
|---|---|---|---|
| Germany | Germany | €8.50 | GLS |
| EU 1 | Netherlands, Czech Republic, Austria, Belgium, Luxembourg | €15.50 | GLS |
| EU 2 | Bulgaria, Slovakia, France, Poland, Hungary, Slovenia, Romania | €18.50 | DHL |
| Rest of Europe | Latvia, Lithuania, Italy, Spain, Sweden, Greece, Finland, Estonia, Great Britain, Switzerland, Ireland, Monaco, Norway, Croatia, Portugal | €29.00 | DHL |
| Worldwide (all other countries) | All other countries | €80.00 | DHL |
3. Shipping time
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Orders received by 3:00 PM are usually shipped the same day .
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Delays may occur due to employee illness or vacation.
4. Shipment tracking
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As soon as the goods have left our warehouse, we will provide a tracking number for GLS or DHL in the shop.
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Please note that DHL World does not always provide complete tracking information for shipments abroad.